Premises and Security Officer

WE ARE LOOKING FOR TWO PREMISES & SECURITY OFFICERS

Salary: Grade 9 - starting at £26,050
Hours: 1 x 24 hours - 2 year contract AND 1 x 36 hours - fixed term maternity cover
Place of Work: Based at John Room House, Thetford with regular travel to other sites across Thetford

Would you like a job where what you do:

• Provides safe and secure accommodation to our residents
• Maintains a visible reassuring presence for our residents and visitors to our supported and temporary accommodation sites
• Challenges you to be creative and resourceful
• Makes the most of your excellent inter-personal and communication skills

About You

The type of person you are and your attitude are just as important to us as your experience.

You will be proactive and reliable with excellent organisational and problem-solving skills who can confidently manage a varied workload and respond quickly and calmly to changing priorities.

You will be an effective communicator, able to build positive working relationships with colleagues, residents, contractors and visitors, while demonstrating professionalism, initiative and a customer-focused approach at all times.

Most importantly, you will be passionate about delivering the best possible service for our residents in supported and temporary accommodation.

In this role, you'll become a vital part of our residents' journeys as they prepare to move into more secure accommodation.

What You'll Be Doing

You will:

• Ensure the buildings are secure and safe for all residents, staff, contractors and visitors
• Maintain a visible presence in and around the buildings, patrolling the sites on a regular basis
• Conduct routine health and safety checks including fire, legionella, emergency lighting and other emergency systems, ensuring accurate records are maintained
• Undertake domestic duties including cleaning of communal areas inline with weekly and quarterly cleaning schedules
• Assist with void management, including carrying out property inspections, minor repairs and redecoration to ensure maximum use of the accommodation.
• Be aware of the importance of safeguarding individuals from potential risk of harm and follow current reporting protocols
• You must be confident dealing with conflict and have the ability to remain calm under pressure.

You will be required to work 12 hour shifts, including overnight and weekends.

You must hold a current driving licence and have the use of a vehicle, as the role requires travel to various sites.

We offer excellent conditions of service, including:

• 25 days annual leave, increasing after three years' continuous Local Authority service by one day per year up to the maximum of 28 days, plus bank holidays.
• Local Government Pension Scheme (generous employers pension contributions).
• Family friendly policies.
• Cyclesheme and assisted car purchase.
• Excellent training opportunities.

Please see the job description and person specification for a more comprehensive list of duties and for the experience, knowledge and skills needed in this role.

Closing date: 9am, Monday 17 August 2026

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