Police Contact Enquiry Officer - Winchester - HC622438

Police Contact Enquiry Officer - Winchester - HC622438

Job Title: Police Contact Enquiry Officer

Location: Mottisfont Court, Winchester

Contract: Part time and permanent

Hours: 18.50 hours per week, over a 2 week shift pattern

• Week one: Tuesday, Wednesday & Thursday,
• Week two: Friday & Saturday,
• Please see the linked additional information sheet below for further details of the shift pattern.

Closing Date: Thursday 23rd April :59

About the Role

Hampshire & Isle of Wight Constabulary's purpose is to strengthen the trust of all our communities through our delivery of fair, thorough, transparent, and ethical policing, and to keep our communities safe by relentlessly pursuing criminals and putting our victims first, all through exceptional local policing.

Currently located in 19 police stations across the county, the Front Counters team is dedicated to providing the best possible service to the public and internal stakeholders.

Police Contact Enquiry Officers are responsible for providing an efficient and effective front counter service to members of the general public.

For further information, please see the role profile and additional information sheet, linked below.

Qualifications

• Qualified to QCF level 2, or has comparable work experience.
• Able to critically assess enquiries and gather information through face to face contact, telephone call backs, and electronic systems.
• Have a UK driving licence.
• Have proven experience of working in a busy customer/public service environment.
• Have paper based and electronic clerical skills, including experience of creating varied documentation in high volumes.
• Feel confident dealing with confidential and sensitive matters.
• Have knowledge of Windows based Microsoft software and can confidently use IT equipment.

Benefits

• 24 days annual leave.
• Excellent wellbeing support, including access to the Employee Assistance Programme.
• Retail, food, and leisure discounts through Hampshire Police Leisure & Sports and Blue Light Card.
• Fantastic career progression including development and secondment opportunities.

Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.

Hampshire & Isle of Wight Constabulary is an equal opportunities employer that positively promotes flexible working, enabling officers and staff to achieve a healthy work life balance whilst meeting operational requirements of the constabulary. We actively encourage applications to be made on a full time, part time or flexible working basis.

The Equality Act 2010 allows us to promote equality within Hampshire and Isle of Wight Constabulary by adopting Positive Action to support people from under represented groups. Our aim is to recruit talented people with a diverse range of skills and experience and welcome applications from all sections of the community. Our Positive Action team are available to provide support through the application and assessment process by contacting:

The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotion processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.