Performance and Improvement Officer
Job reference: London councils/TP/101/46
Closing date: 1st December 2023
Sector led improvement (SLI) plays a critical role in supporting local authorities to continuously improve and ensuring there is a collective responsibility for the performance of the sector as a whole.
We are in a period of ongoing change as it relates to assurance and accountability within local government, with the launch of the Office for Local Government (Oflog) and moves to greater regulation in other key service areas. These changes come at the same time as continuing pressures on council budgets and rising demand that has the potential to contribute to service or financial failures. These developments further strengthen the case for a strong and proactive approach to SLI that removes the need for government intervention in the sector.
The role of the Improvement function is to help nurture and support individual and organisational resilience within London boroughs as a way of driving improvement in performance and preventing potential failure – either corporately or in key service areas. This is done through a range of SLI activities, including undertaking data analysis and performance benchmarking, managing peer to peer support and challenge for senior council officers, identifying and sharing innovation and leading practice and commissioning and managing leadership development programmes.
In this role, you will work closely with the Head of Improvement to support senior officers and chief executives on a regional and borough basis. You will provide a range of support to the London Self-Improvement Board to help deliver assurance and drive improvement across the full range of local government services.
You will need to demonstrate strong analytical skills, have an understanding of benchmarking and be familiar with performance data. Your strong data analysis skills will need to be complemented by excellent communication skills, in particular the ability to present a wide range of information clearly and concisely to both specialist and non-specialist audiences. The successful candidate will be someone that is proactive in their approaches, that looks to be innovative in their work and problem solving, and that has the initiative to shape and grow the role.
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London Councils represents the 32 boroughs and the City of London. We aim to get the best deal for Londoners and to ensure that London’s councils have the resources, freedoms and powers to do the best possible job for their residents and local businesses.
We also run a number of services on behalf of the boroughs including the Freedom Pass, Taxicard and Health Emergency Badge.
As a Disability Confident Employer, London Councils will interview all disabled applicants who meet the minimum criteria for the post.