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PCN Appeals Officer

Salary range: £26,745 - £30,711 p.a. inc.
Contract: Permanent
Hours of work: 36 hours per week
Location: Civic Centre and other locations from time to time

Delivering quality and excellent service

Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent's diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.

The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.

The Post

We are looking for an experienced parking professional to join the Notice Processing Team. You will assess and respond to representations, appeals, and other statutory correspondence which contest parking and traffic related Penalty Charge Notices.

You will ensure that all aspects of the Penalty Charge Notice debt recovery process are managed efficiently, and that cases are dealt with fairly, and in accordance with statutory processes.

The Person

The successful candidate will have excellent communication skills, a detailed working knowledge of statutory guidance, and codes of practice, and the ability to efficiently manage the debt recovery function.

Candidates will have an NVQ/City & Guilds Level 3 qualification in Notice Processing or equivalent.

Closing Date: 21 January 2020 (23:00)

Additional Information

Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.

We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.

Brent has a positive approach to flexible working.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

Please note CVs will not be considered as part of your application for this position.

PCN Appeals Officer

London Borough of Brent, UK

Published on 22 Jan 2020