Member Relations Director

POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. The Member Relations Director plays a key role in overseeing membership services and engagement strategies. They are responsible for delivering exceptional service to members, guests, and program participants, promoting memberships and programs, and maintaining a welcoming environment. The Member Relations Director is expected to embody the YMCA values, work collaboratively with the team, and lead efforts that foster a sense of community and belonging. As a leader at the Y, the Member Relations Director ensures an inviting and inclusive environment that serves all members and guests.

• Associate's degree in related field or equivalent is preferred.
• Minimum 3 years of job-related experience required in leading a team.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Excellent interpersonal, communication, and problem-solving skills.
• Able to work independently and with minimal supervision. Organized and detail oriented.
• Results driven with proactive planning skills.
• Adept computer skills in Office 365.
• Must be able to work flexible hours including evenings, weekends, and holidays.
• Complete ongoing yearly compliance training.
• Ability to respond to safety and emergency situations.