Skip to main content

Hostel Manager

Full-Time on a Rota Basis (Monday to Friday from 08:00 to 20:00, Saturday/Sunday from 10:00 to 18:00)

Work Hours: 36 Hours per Week

We are currently recruiting for a Hostel Manager to work in our Temporary Accommodation Hostels. This is a great opportunity for a housing manager or similar to further develop their housing management skills in a specialist area.

Hackney currently manage more than 30 Temporary Accommodation Hostels and we are expanding our provision to meet a growing demand. Temporary Accommodation is a dynamic and pressurised part of the Benefits and Housing Needs Service and we need willing and flexible staff to enable the service to respond to the complex needs of our customers.

We would like to recruit staff who have experience of and a good understanding of property management and maintenance, ideally in a social housing setting.

An understanding of Housing Needs processes, and the ability to communicate these to the customer is essential. Living in emergency/temporary accommodation is often a very anxious and uncertain time for customers and it is important that Hostel Managers are able to offer good advice and support and have excellent communication skills.

Whilst you will be part of a large Hostel team, we need Hostel Managers who are proactive, self-motivated and are able to work with a minimum of supervision and who can take responsibility for ensuring the smooth running of the Hostel buildings and its customers.

The role requires a range of skills including:

  • The induction of new residents
  • Managing anti -social behaviour
  • Managing vulnerable residents
  • Ensuring that residents move on in a timely manner
  • Enforcing License Agreement conditions
  • Voids management
  • Evictions
  • Property defects
  • Site checks
  • Repairs
  • Day to day supervision of Hostel Caretaker Staff

There is a very high need to ensure that standards of health and safety, including statutory requirements, are maintained and that our customers are kept safe by ensuring fire safety is prioritised.

Due to the nature of the role and its requirements, you must be able to work on a rota-basis with shifts that will include weekends and alternating weeks of early and late starting times.

You must be willing to undergo an Enhanced Disclose & Barring check (DBS) which is acceptable to the Council.

Hackney is one of the UK's highest performing local authorities, serving one of London's best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough, securing the legacy from 2012 Games, and making this a place of which we can all be proud.

If you have applied for this role previously, please do not re-apply as we will already have your details on file if you provided consent.

When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience. You are not required to submit a supporting statement or CV.

Closing date for applications: 21 July 2019

Testing stage: 29 July 2019 to 31 July 2019

Interviews: 05 August 2019

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

35637.00 - 36486.00 GBP Annual + (PO1)

Hostel Manager

London, UK

Published on 25 Nov 2019