Corporate Revenues Manager
Corporate Revenues Manager
An exciting opportunity has arisen with the Revenues, Benefits and Corporate Income Service at Wiltshire Council. If you are looking for a new challenge where there is variety of work and the opportunity to further develop your skills and experience this may be the role for you!
The Revenues Team comprises of 60 staff responsible for the collection of council tax, non-domestic rates and sundry debt. As Revenues Manager you will demonstrate expertise in all aspects of income management.
About the role
You will work with the Head of Revenues and Benefits and the Benefits and Systems Manager to oversee all aspects of service delivery. You will provide technical support and advice to your team on legislative issues, policy and procedure. You will have access to a variety of software systems and be familiar and confident in the use of software packages to manage performance, extract information and complete a variety of statutory returns.
Whilst technology has enabled staff to work remotely the focus is very much on the customer who can access information via a portal, by telephone access and at four offices across the county, permanently staffed by Revenues and Benefits personnel. You will be based in Trowbridge but be expected to travel to each site on an ad-hoc basis.
You will have a thorough knowledge of rating and council tax legislation and the processes used to collect sundry debt. You will balance several priorities, ensuring customer demand is managed, ensure the accuracy and security of the information gathered by the team and maximise income due to the authority.
Distances between staff and offices will be negated by your excellent communications skills. You will manage their performance through regular 'one to ones', team meetings and through training sessions. You will present information to a variety of audiences, both in person and in writing, including the preparation of reports to members.
You will identify and implement improvements in service delivery. You will be responsible for identifying new products and developing existing technology to help the authority achieve its ambitions of electronic service delivery. Your project management skills will include the introduction of new software and managing the resultant change.
Through collaboration with colleagues across the authority you will strive to achieve the best results for the organisation and for our customers and to achieve the bringing together of the Revenues and Services through generic working.
We are looking for an inquisitive, pragmatic and determined individual who can build on the foundations laid by the current post holder.
You will be qualified with a relevant degree in management, business, housing, accountancy or hold a full IRRV qualification. In addition, you will have a Management Qualification, CM or DM or ability to demonstrate the equivalent skills required.
You will have at least 5 years' experience within a revenues and benefits environment, with significant knowledge and understanding of relevant legislation, specifically subsidy claim and NNDR returns and how services interact within the organisation.
Interviews will be held week commencing 10th February 2020