Consumer Protection Officer

Number of Vacancies: 1
Time Type: Full time
Worker Type: Fixed Term (Fixed Term)
Proposed Interview Date: Monday, July 27, 2026
Hours of Work: 37
Hiring Manager: Ian Mattinson
Contact Number:

Overview

This is a Full time, Fixed Term Position until April 2027 to cover Maternity Leave. Join our Trading Standards team and help create a fair, safe, and trusted trading environment for residents and businesses across the city of Hull. As a Consumer Protection Officer, you will provide advice, education, and enforcement across a broad range of Trading Standards functions, including consumer protection, product safety, food standards, petroleum safety, animal health, and safeguarding vulnerable consumers. You will investigate complaints and criminal offences, gather and assess evidence, conduct interviews under relevant legislation, prepare legal case files, and represent the Council in court proceedings when required. The role includes leading initiatives to identify and support victims of scams and fraud, delivering crime prevention and educational campaigns, and working closely with partner agencies to reduce consumer harm. You will undertake inspections, carry out intelligence led investigations, participate in multi agency enforcement activity, and help protect the welfare of children, young people, and vulnerable adults.

Responsibilities

• Promote and safeguard the welfare of children, young people and/or vulnerable adults.
• Lead on the National Scams Team project of identifying local victims of mass marketing frauds and scams within the City and other projects involving consumer and trade detriment.
• Develop and implement educational crime reduction initiatives aimed at preventing the public from being scammed or re victimized.
• Investigate and enforce a wide range of legislation, by laws, policies and statutory duties, handling over 50 Acts of Parliament and hundreds of Regulations to ensure a fair and safe trading environment.
• Conduct investigations, detect offences, interview persons in accordance with the Police and Criminal Evidence Act 1984 and Criminal Procedure and Investigations Act 1996, and initiate criminal and civil legal proceedings as required.
• Prepare evidence, investigation reports, and attend court to give evidence on behalf of the Council.
• Investigate complaints and detect infringements, prepare and evaluate evidence, and instigate appropriate enforcement action under supervision.
• Work in partnership with other agencies and organisations to deliver awareness campaigns regarding financial abuse caused by mass marketing frauds.
• Identify unfair practices, conduct inspections and sampling programmes, and investigate following service requests from consumers or businesses.
• Contribute to achieving the objectives and targets of the Service Delivery Plan, producing timely and accurate correspondence, records, files and data, using IT.
• Carry out intelligence led criminal investigations, develop relationships, and participate in multi agency enforcement activity.
• Occasionally assist other trading standards staff, including out of hours work.
• Maintain manual and electronic records and information systems to produce accurate information for enforcement activities and statistical returns.
• Adhere to the Health and Safety at Work etc. Act 1974 and Council corporate H&S policy, taking personal responsibility for health & safety.

Qualifications

• Experience of enforcement, evidence gathering, partnership working, and managing complex casework.
• Hold a degree level qualification (or demonstrate equivalent relevant experience) or have completed a Level 4 Counter Fraud Investigator Apprenticeship.
• Current driving licence and provision of a car for work.
• Be able to undertake travel as required.

Salary & Working Hours

Pay Range: £32,597.00 - £35,412.00
Hours of Work: 37 hours per week, full time
Job Classification: 3 - Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), Essential

Benefits

• Competitive salary
• Excellent pension through the Local Government Pension Scheme (LGPS)
• Annual leave: 23 days (depend on length of service) plus 8 public holidays and 3 additional days off (one in May/August and one during Christmas/New Year)
• Career development and learning opportunities, including training courses and learning methods
• Supportive and forward thinking culture
• Great career development opportunities

EEO Statement

We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply. We adopt a 'name blind' approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage. We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.