BookTrust Business Support Manager
BookTrust Business Support Manager
Contract type: full time, permanent
Location: Battersea, London (closest TFL stations inc. Clapham Common, Battersea Park, Wandsworth Road, and Queenstown Road)
Reports to: Head of English Regions, Oliver Coppard
Background and context:
BookTrust is the UK’s largest reading charity. Each year we reach c. 3.4 million children across the UK with books, resources and support. Our books and resources are delivered via health, library, schools and early years practitioners, and are supported with guidance to encourage the development of a reading habit. Reading for pleasure has a dramatic impact on educational outcomes, wellbeing and social mobility, and is also a huge pleasure in itself. We are committed to starting children on their reading journey and supporting them throughout.
This is a brilliant time to join BookTrust. We are developing a new strategy and a new approach to engaging with and understanding our beneficiaries. We are ambitious about developing our offer to reach more children, particularly those who are disadvantaged, and we want to work even more effectively through and alongside our local authority partners so we can increase our impact.
This is a cross-cutting role, based in our London HQ, and sitting within our regionally-based team of BookTrust Relationship Managers. As Local Authority Business Support Manager you will work with our 151 ‘top tier’ local authority partners in England delivering BookTrust programmes, resources and campaigns; and structure, support and manage the relationships between BookTrust and our local authority partners. You will work across BookTrust to explain and champion the changing needs of our local authority partners, and help us adapt and develop the way that we work with them to increase our impact. In particular you will be responsible for:
1. Working with our regional team, operations team and colleagues from across the organisation to ensure we provide responsive but consistent, first-class business support to BookTrust local authority partners.
2. Predominantly working with our regional, operations, programmes and research teams to develop and implement strategies, systems, communications approaches and processes that support the smooth and effective operational delivery of BookTrust programmes with local authority partners – connecting all elements of the local delivery of the BookTrust offer, both internally and externally.
3. Managing, collating and interpreting data, supported by proactive intelligence and information gathering from local authority partners, and our regional and operations teams, ensuring that data informs more effective research, programme and operational development, strategy and delivery. Sharing best practice across our local authority partner network.
This is a new role for BookTrust, so you’ll be comfortable establishing yourself at the heart of our organization, and working with the teams to help this role evolve.
Who we’re looking for:
We are looking for a person with great communication skills, who gets job satisfaction from problem-solving and improving systems and processes. You will be persuasive and determined – and exceedingly well organized, with first class attention to detail. You will be able to write clearly and accurately as well as work with and communicate through data. And you’ll be stimulated by working as part of the varied and diverse team at BookTrust. You don’t need prior experience of working with local authorities or in children’s reading – but you will have strong evidence of your skills from a business support or customer services context and you’ll be motivated by contributing to the work that BookTrust does.
To apply for this role, please send a CV and covering letter to email@example.com.
Closing date: 9am Monday 3rd February 2020
Interview dates: First round interviews w/c 17th February, Second round interviews w/c 24th February
BookTrust is committed to safeguarding and promoting the welfare of children.