Attendance Advice and Intervention Officer

Attendance Advice and Intervention Officer Details

• Reference: SCC/TP/288886/4720
• Positions: 1
• Contract type: Permanent
• Working hours: 36 hours per week
• Posted on: 10 March 2026
• Location: Woodhatch Place, 11 Cockshot Hill, Reigate, RH2 8EF

We are committed to the development of our workforce.This position is only available to applicants who already work for Surrey County Council.We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.

This role has a starting salary of £41,585 per annum, based on a 36 hour working week.

We are excited to be hiring anAttendance, Advice, and Intervention Officer (AAIO) to join our fantastic Surrey Attendance Service. This role is based in the East team whose office base is in Woodhatch Place, Reigate.

This role is both challenging and deeply rewarding, giving you the chance to make a meaningful impact on the lives of children, young people, and families across Surrey.

Our Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
• Optionto buy up to 10 days ofadditionalannual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity,adoptionand dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents

About the Role

The Surrey Attendance Service is responsible for carrying out the Local authority's statutory responsibilities as outlined in the DfE "Working Together to Improve Schools Attendance Guidance" alongside other legislation.

The service works with colleagues within the Education Lifelong Learning Directorate. Specifically, alongside colleagues in our Gypsy, Romany, Traveller Support team, the Courts team, SEND, Social Care, Children Not in School Services and schools, to promote the importance of school attendance and to support with strategies to improve the schools attendance of children and young people in Surrey.

As anAttendance, Advice, and Intervention Officer you will play a vital role in ensuring the Local Authority meets its statutory responsibilities around attendance.

You will work closely with headteachers and senior school leaders to identify and support the implementation of strategies that unblock barriers to attendance. You will provide guidance and support to schools around attendance and facilitate the sharing of best practise between schools of in Surrey.

You will have regular meetings with key contacts in schools to identify pupils, and cohorts of pupils, at risk of poor attendance then agree targeted action for those pupils. You will support the development and the organisation of the attendance improvement networks.

Your key responsibilities as an Attendance Advice and Intervention Officer will include:

• Using data to identify key areas of concern in schools and work with school staff to implement strategies to improve school attendance
• Carrying out Targeted Support Meetings in all Schools in Surrey
• Conducting Interviews Under Caution and producing statements and evidence packs for court
• Advising colleagues and external partners on attendance guidance and regulations and how they can support h families they are working with where attendance is a concern
• Carrying out Children Missing Education enquiries
• Planning and facilitating the sharing of best practice network meetings for an allocation of schools

Your Application

In order tobe considered for shortlisting, your application will clearlyevidencethe following skills and align with ourbehaviours :

• Knowledge of the relevant legislation in relation to the statutory requirement for school attendance and DfE guidance
• Experience working with children, families and education settings
• Strong verbal and written communication skills
• Understanding of the education landscape
• Ability to challenge effectively
• Experience working collaboratively with a range of internal and external services

The role holder will need to have the willingness and ability to travel around the county to meet the demands of the role.

To apply, werequestthat yousubmitaCVand that you respond to our 4 application questions.

• Please describe a time when you worked collaboratively with professionals from different services (e.g. education, social care, health) to support a child or family. What was your role, and how did you ensure effective partnership working?
• Tell us about a situation where you had to communicate a difficult message to a parent, carer, or school professional. How did you approach the conversation, and what was the outcome?
• Give an example of a complex issue affecting a child or young person that you helped to resolve. What steps did you take to understand the problem, and how did you work towards a solution?
• How have you used legislation or statutory guidance in your work to support children and families? Please give an example that shows your ability to interpret and apply this knowledge in practice

The job advert closes at 23:59 on 31/03/2026 with interviews to follow.

Beforesubmittingyour application, we recommend you read the job description andOurLife at Surrey handbook to get an insight into working at Surrey.

Contact Us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contact Anika Raithatha by e-mail.

An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will berequiredfor this role.

Local Government Reorganisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.

We are a disability confident employer which means if you have shared a disability on your application form and haveevidencedyou meet theminimumcriteria, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day,we'recommitted to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.