Looking after Brent Homes
Brent made the bold decision to bring back its ALMO in 2017 and things have been going well since. The service has been redesigned to focus on delivering the service residents want. We want to ensure people live in well maintained homes and estates and we are prepared to put in the required level of investment to achieve this. We know cash alone won't deliver the changes our residents want to see, we need excellent people who have the right experience, knowledge and attitude to make the cash work and there's where you come in.
Our Property Services team is looking for a Repairs Manager, to deliver sector leading customer experience for Brent tenants and leaseholders.
GBP51,450 - GBP54,450
As the Repairs Manager you will be responsible for the end to end customer journey within the repairs service, taking a strategic lead on developing and improving the service for today and the future. You will integrate customer care into the working practices of all staff in the Repairs Team through a 'Customer Centric' approach, ensuring that they treat service users with respect and courtesy and adhere to Housing and Corporate standards. As well as making sure each transaction is positive and embedding a right first time approach throughout the repairs journey. You will manage a team of technical Surveyors and Repairs Customer Coordinators, ensuring that an excellent responsive repairs and contract management service is delivered.
Our Repairs Manager is passionate about Customer Service and is looking forward to a new challenge to take customer service to the next level for Brent Property Services. You have the ability to hit the ground running and get stuck in to improving the repairs service. Experience in contract management and project management and the ability to manage contract performance issues where necessary.
For an informal and confidential discussion please contact Melissa Gomez, HR Consultant . You can apply by sending your CV and supporting statement to Melissa. It is important you provide evidence of your skills, knowledge and experience and below.
Short listing will be carried out on the information on your CV and supporting statement.
Closing Date: 4th September 2019 (23:00).
Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community.
As a Disability Confident Committed Employer applications are particularly welcome from people with disabilities.
Brent has a positive approach to flexible working.