Programme Management Office Manager HCC12240
This is an exciting opportunity for talented programme management office (PMO) professional who wants to play a key role in supporting user-centred service transformation and change within a prestigious public sector organisation.
Hampshire County Council's Children's Service is very highly regarded nationally and rated Outstanding by Ofsted. Over the past few years, we have been on a transformation journey that, amongst other things, seeks to understand and address underlying demographic changes and increases in demand, by designing services to be increasingly prevention focused as well as being effective at protecting some of the most vulnerable members of our communities.
To meet the continuing challenges, we want to recruit a skilled, enthusiastic and self-motivated individual to join our department's Transformation Team to lead and manage the Department's PMO.
You will have good experience of working within programme and project governance and control arrangements and be able to work confidently with data to produce information and insights for Board stakeholders.
You will need to demonstrate a proven track record of providing senior leaders with confidence and assurance that transformation programmes/projects are on track to meet the time, cost and quality criteria.
Experience of working in local government and/or the wider public sector service economy would be highly desirable, but not essential, as private sector experience will enable us to look at our challenges from another perspective.
Experience of digital service design will be very useful and desirable, but not essential.
You will be based in Winchester, a beautiful and historic city on the edge of the South Downs National Park, with good travel links to London.
Under the direction of the Assistant Director for Transformation and Principal Programme Manager, the core purpose of the role is to provide programme management and assurance services to the Department Management Team (DMT) so that they are kept informed in a timely manner of the status of all programmes and projects across the department in terms of time, cost and quality, and that risks and issues are managed and escalated for decisions where appropriate.
In addition to the core purpose, the role will provide some business analysis and improvement support to programme and projects when required.
The Children's Service Transformation Team (CSTT) comprises a small group of service improvement/design and change management professionals that play a key role in leading and supporting service transformation and change within the Department.
Reporting to the Assistant Director for Transformation, through the Principal Programme Manager, the PMO Manager is part of the CSTT and plays the key role in providing DMT with assurance, confidence and a 'single view of the truth' across all department programmes.
The PMO Manager will:
- Establish and maintain systems and processes for the timely collection and reporting of essential programme and project data and information, including but not limited to; delivery against milestones, deliverables, costs, outcomes and benefits, risks, issues, escalations and decisions.
- Routinely produce PMO reports of the required quality and format for the different audiences, which include DMT, CMT and other programme boards.
- Attend and participate in key transformation governance meetings/forums
- Engage widely and routinely with programme/project managers and other related professionals across the service to validate and provide confidence in the data and information being provided
- Be proactive and have a relentless focus on tracking benefits realisation - cashable and non-cashable.
- Provide support to programme/project managers to establish and utilise best practice standards/methods.
- Establish and manage systems and processes that provide an up to date picture on CSTT and Transformation Practice resource deployments, together with the proposed work in the pipeline that requires resource deployment.
- From time to time, provide business analysis and service improvement/design support to programmes/projects i.e. business case development, process improvement workshops.
- Build strong and trusting business relationships with department stakeholders, as well as across the Council