Revenue & Benefits Manager

Orkney Islands
£40,370 to £47,141
12 Apr 2019
05 May 2019
Finance, Manager
Job Type


Finance Service

Revenues and Benefits Manager (ORK03298)

35 hours per week


£40,370 to £47,141 (including distant islands allowance). Placing on the salary scale will be dependent on qualifications

The postholder will be eligible to join the Local Government Pension Scheme for which the employer contribution paid is currently 17.6% representing a benefit from £7,105 to £8,297 in addition to the salary paid.

An exciting opportunity has arisen within the Finance Service of the Chief Executive’s Service for a Revenues and Benefits Manager to join the Strategic Finance Team.

Are you an experienced Revenues and Benefits Manager, with a proven track record of leadership and delivering an effective, customer focused service?

You will ensure that the operational activities of the Revenues and Benefits Section are supported by efficient systems and transactional processes. This is a high profile and complex role with responsibility for delivering the administration of Council Tax; Non-Domestic Rates (NDR); Housing Benefit; Council Tax Reduction; Rent Collection; Income Collection; Scottish Welfare Fund and the Business Improvement District. You will play a major role in defining and leading the future strategy and development of the revenues and benefits service, as well as managing the day to day operations delivered by 10.5 full time equivalent staff. You must be able to demonstrate a high level of organisational skills, and ability to manage a variety of incoming work.

Successful applicants must be able to demonstrate significant experience of working within a local government revenues and benefits environment and a strong aptitude for people management, raising employee engagement and developing resilience across teams.

IRRV Certificate level membership or a relevant professional qualification are essential requirements of the post. IRRV Diploma level membership and relevant experience of Council Tax, NDR, Housing Benefits and practice are desirable. The ability to train and develop staff is an important part of the role as is experience of finance systems and procedures. Applicants will be highly motivated with the ability to deliver and drive change whilst ensuring successful outcomes.

You will have responsibility for management of the Revenues and Benefits team working across Council Tax, Non-Domestic Rates, Housing Benefit and Council Tax Reduction, the Scottish Welfare Fund and Income Collection ensuring that the team are adequately trained and that their work is both timely and accurate. You will oversee the development, documentation and implementation of effective and efficient administrative procedures and identify opportunities for system developments. You will seek ways to continually improve all aspects of our service delivery process, supporting colleagues in implementing changes to policies or working practice.

In 2019/20 Orkney Islands Council expects to collect £12.4 million in Council Tax and Scottish Water from 11,300 chargeable properties and will pay out an estimated £3.5 million in Housing benefit. The Council has been consistently amongst the top performing Councils for Council Tax collection in Scotland with 97.9% in year collection for 2017/18.

Recently voted the best place to live in the United Kingdom, Orkney is the second most northerly of the islands areas, with 17 inhabited islands. Although geographically remote, Orkney is easily accessible by air or boat and has a cosmopolitan community with immense historical and cultural impact. From food to sports, music to technology, Orkney has a reputation for excellence. Scotland’s smallest local authority enjoys unique opportunities for collaboration with partner agencies.

The Individual
We are looking for an enthusiastic customer focused individual. You will be working in a busy environment which will call upon you to respond quickly to changing priorities, as well as be prepared for future activity. You will also be a trusted team member in often highly confidential and sensitive matters.

Your exceptional engagement skills will maintain and enhance positive relationships with key stakeholders including internal and external customers and suppliers.

Crucial to the role will be your excellent organisational and planning skills and your ability to communicate at all levels both internally and externally. Being self-motivated and able to work under pressure, your time management skills will be of significant benefit in this role.

Prospective applicants are invited to discuss the post by contacting Gareth Waterson, 01856 873535 Ext 2103 or Paul Kemp, 01856 873535 Ext 2127

It is anticipated that interviews will take place in week commencing 20 May 2019.

Further information is available from, and online applications can be made by clicking Apply Now to be redirected to our website.

Closing Date: Sunday 5 May 2019

Please note that interview/relocation expenses will be paid for this post in accordance with Council Policy.