Superintendent Registrar/Head of Registration & Citizenship Services

50160.00 - 53112.00 GBP Annual
10 Jul 2018
06 Aug 2018
Job Type

Role Purpose

Tower Hamlets is one of the UK's most culturally vibrant and diverse areas, it is one of the fastest growing local authorities in the country and as a council we are continuously striving to provide the highest quality services for our residents. Based in East London, with excellent transport links and in close proximity to Canary Wharf, our borough is a fascinating place to work with a rich history and heritage and a diverse community. It's an exciting time to join our Borough as we reshape and work toward creating a dynamic outcomes-based organisation, revolutionising the way people access services and empowering them to improve their lives and their borough.

Would you relish the opportunity of heading our Registration and Citizenship Service, leading the team to develop a new effective way of working? Are you the person who can build and shape the service and provide exceptional support to customers? If so we need to hear from you.

Key Responsibilities

We are looking for a Superintendent Registrar who will lead and maintain development and delivery of a modern, digitally enabled service that prioritises customer experience. You will ensure the appropriate statutory functions are delivered and observed in accordance with current legislation. This will include functions such as Registrations, Ceremonies, Nationality and Citizenship and other related front line services. Your knowledge and skills in these areas will provide sustainable support for the ongoing transformation of the Team.


Applicants require substantial experience of managing a registration service, with excellent customer service skills and an aptitude for dealing with people at some of the most important and emotional moments in their lives. You will need to be forward thinking, customer focussed, a passionate and committed team player and able to work accurately under pressure. You must be a motivated individual with a clear understanding of the demands of working within the Registration Service, able to work effectively and have a flexible approach to work.

Benefits and Allowances

A market supplement of up to GBP5k is available for an exceptional candidate.