Business Processing Officer (Representations and Appeals - Parking Ser
Business Processing Officer (Representations and Appeals - Parking Services)
Scale 4 to Scale 6 (Salary GBP22,377 - GBP29,010 pa)
Permanent - Full Time
Work Hours: 36 Hours per Week
Hackney is London's most diverse, dynamic neighbourhood. Reaching from the Square Mile to Queen Elizabeth Olympic Park, this is an area of rapid economic growth, particularly in technology, media, fashion and other creative industries. Hackney has more green spaces than any other inner London borough; some of the capital's finest schools; first class transport connections; excellent public services; and thriving arts, cultural and retail sectors. We seek people with ambition, creativity and commitment to ensure our economic growth provides benefits for everyone and creates opportunities to transform the lives of residents.
Our public realm division ensures Hackney remains clean, safe and accessible for residents, businesses and visitors. Within the division our parking and markets team manage parking on the street, in council car parks, and on selected Hackney Homes estates; the team also manage and regulate markets and shop front trading, including the administration of licences.
The parking and markets team now require a business processing officer to action incoming correspondence, answer calls, respond to queries, and conduct investigations. Your primary function is to action written challenges made against penalty charge notices at the informal, formal and appeal process.
This team handle a high volume of cases each year and this is a busy, target-driven role. In return you will join a professional team rated as the top performing in London; being offered the opportunity to share ideas to improve service delivery; and where every day brings its own unique challenge in a rapidly-changing environment.
As your responsibilities include the scrutiny of customer appeals and queries you must have sound investigative skills including the checking of all relevant evidence, and have the ability to make accurate decisions based on your findings. You will be able to collate, translate and convey information for a range of audiences and communicate effectively with people from diverse backgrounds.
Previous parking appeals experience and working towards challenging targets is a must, and IT literacy in Word, Excel, Outlook and other systems essential. You will be adept at using the internet, have reached Grade C or above in GCSE English and Maths (or equivalent) and have sound communication and customer service skills. You will have good working knowledge of parking PCN databases and a flexible approach to working times, locations and methods.
For further details on the role, please refer to the job description and person specification. It is essential that your supporting statement, address how your skills, knowledge and experience meet all aspects of the post, as indicated in the person specification.
At Hackney, we go that extra mile for our people; we offer a work environment which is stimulating, fast moving and supportive, giving you the chance to use your skills and develop new ones within a high profile organisation. If you share our values and are ready to be part of our exciting journey please visit our website via the button below to apply.
Closing date: 26 June 2018 (22:59pm).
We are passionate about equal opportunities and welcome applicants with a broad diversity of talent and those who are interested in flexible working arrangements.