Registration Officers deal with people who are either new graduates from UK universities who want to practice in their respective areas, or who are dentists or DCPs who have let their registrations lapse and now want to get back on the register. These are called "Restorations" and they can be quite complex as a lot more information is needed from applicants especially if they have spent a period of time working overseas. This can be both interesting and challenging.
Registration Officers communicate with potential registrants by phone, email and letter. They must check that all the documentation has been provided and if there are any specific issues they are concerned about, they pass the information over to a Caseworker in the Assessments Team. Sometimes people (generally those applying for restoration) come and see the Registration Team in the office, to ensure that all their documentation is correct.
Once all the information is processed, registration fees are taken. Daily reports are run to ensure all the information is accurate and that nobody is accidentally removed from the register for non-payment of fees. There are strict KPIs for service delivery so working quickly and accurately are important.
If this is a role you are interested in you will need to be the type of person who enjoys lots of interaction with others, both internally and externally. It's important that you can pay close attention to details as people's livelihoods depend on the decisions this team makes. The work is a challenge at times and the office is always busy.