Casework Manager (Registration)
- To manage the registration processes of dentists and dental specialists, to ensure an efficient and customer friendly approach, whilst protecting the public by ensuring all quality checks and information is verified, accurate and consistent with relevant policy and legislation.
- Manage support services as required, such as records maintenance, preparation and management of assessment panels and external professional and technical advisors. Lead and develop your teams to be the best and most efficient, delivering world class service and meeting all our regulatory requirements.
- To identify, support and develop continuous improvement and best working practices across the registration process. To work in partnership with registration policy and other teams to ensure that we have the latest information and are delivering an efficient and fair service both now and in the future
- Manage applications through the various registration channels ensuring consistency with UK and EU guidelines, legislation and directives.
- Manage the support functions of the registration department as required such as assessment panels, and all quality processes attached to ensure best practice in all functions
- Support and develop the team, and external professional and technical advisors in a positive and open style.
- Create a positive and open environment for your teams.
- Manage, motivate and monitor Registration Caseworkers in the team to ensure all work is undertaken effectively, individual targets are met and are carried out with due regard to, internal procedures, good financial practice and the overall objectives of the GDC.
- Carry out performance appraisals for staff directly line managed. Provide coaching and support as required. Deal with selection and recruitment, induction and disciplinary action as appropriate.
- Prepare and present reports on daily/weekly/monthly processing, work performance and statistical data on relevant areas of work.
- Have an input and understanding of the management accounts and work towards targets.
- Drive forward the business looking at continuous improvement and innovation.
- Analyse and interpret complex information, such as financial reports or reports referring to professional qualifications and experience, health and character issues and rules/legislation.
- Make informed judgements and decisions on cases relating to professional qualifications and experience, and health and character issues. Support and mentor staff in and towards making independent decisions in relation to these matters.
- Produce, answer and analyze complex correspondence
- Manage the Registration Assessment Panel process and Registration Assessors. Ensure that regular assessment panel meetings are convened and run effectively and that decisions made are consistent, fair and robust.
- Ensure that periodic Assessors Training Days are held and assessors receive appropriate training in order for them to carry out their roles effectively.
- Act as department lead on Registration Appeals, signing off case summaries and instructions to counsel, attending appeal hearings and assisting counsel and/or appearing as a witness where required.
- Where required act as a witness for FTP hearings, or other relevant proceedings, sign witness statements and appear on behalf of the department as a witness at hearings as appropriate.
- Work closely with Corporate Legal Services, registration and specialist policy and ORE teams. Effectively transpose legislation/policy into registration procedures as required.
- Liaise with the FTP and Hearings Teams as necessary in relation to matters of illegal practice, appeals or any other relevant matters.
- Liaise with relevant organisations, including Specialist Advisory Committees and other UK or overseas regulators where required.
- Periodically review application forms, guidance and relevant literature to ensure consistency and accuracy with current legislation, policy and procedures.
- Maintain website pages ensuring up to date, accurate and clear information.
- Have sufficient understanding of the regulation and procedures to be able to cover for other registration managers.
- Proven experience of working as a team player and the leading, development and performance focused management of multi-disciplinary teams.
- Proven experience and knowledge of relevant UK and EU legislation as applied in a regulatory framework and applying legislation to procedures.
- Ability to demonstrate a high level of research, analytical and writing skills.
- Experience of maintaining records / databases accurately, monitoring workload and reporting KPI's.
- Proven experience of successfully implementing projects, processes and procedures and providing new and more efficient ways of working.
- Proven experience of casework or similar functions, and of working with committees or panels.
- Ability to use own initiative and investigative, analytical and problem-solving skills to identify issues, propose solutions and solve operational problems and make decisions based on sound judgement.
- Ability to successfully prioritise and organise a busy, varied and complex workload.
- Ability to manage a team and provide clear and confident leadership with strong performance management skills and to promote a performance orientated culture to allow realistic measures of teams' performance to ensure results are delivered.
- Experience of dealing with a variety or internal and external contacts and stakeholders, excellent customer service and negotiation skills and ability to deal effectively with pressured and/or sensitive confidential situations.
- People management skills including recruitment, training and ongoing development including objective setting and monitoring workload and performance.
- Ability to plan and organise workload to timescales and to manage own time effectively.
In return for your commitment, you can look forward to working for an organisation that offers an attractive package of benefits including a generous pension scheme, flexi-time and 25 days' annual leave plus bank holidays (rising to 28 days after 5 years' service).
If you are interested in working for us in the future in either London or our new Birmingham office (opening Autumn 2018) and would like to send us a speculative application, please email your CV and cover letter to us via the button below and we will contact you when we have something suitable available.
The General Dental Council values equality and diversity and welcomes applications from all sections of the community.