Resident Engagement Officer
Our system, performance and engagement team are responsible for promoting and enabling effective resident and leaseholder participation, by engaging and supporting tenants to become involved in community groups to influence the service and their neighbourhood.
You will be part of a wider team of 11 staff who work across a diverse range of responsibilities including IT system support, performance management and resident engagement, with responsibility for delivering and developing mechanisms for financial control, business planning, income management and performance management for housing.
About the role
You will work as part of the resident engagement team to take the lead role in promoting and supporting residents to participate in decision making, affecting their homes and communities.
You will initiate and deliver a full range of opportunities to council residents and leaseholders, by forming an editorial panel for tenants' newsletter and assisting residents in identifying their local needs and aspirations. Along with this, you will support tenants in taking part in forums such as area boards/partnerships, Wiltshire housing partnerships and corporate arrangements; the tenants' panel or housing board.
We are looking for someone with a flair for creativity and innovation! You will have the ability to find ways of engaging with communities and gaining resident insight, whilst delivering excellent resident engagement service.
With proven previous experience in a housing or community engagement related field, we will look to you to have excellent communication skills to help with engagement activities and dealing with needs of a diverse audience. As well as having experience of developing and maintaining effective customer focused services with a commitment to continuous service improvement.
This role is based in Salisbury and covers mostly the south of the county
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.