Childrens Information & Advice Officer

Hertfordshire County Council
15000.00 - 19999.00 GBP Annual
20 Sep 2017
28 Sep 2017
Job Type

Advert Information

Job Title: Childrens Information & Advice Officer
Location: Farnham House,Stevenage
Salary Range: GBP19,430 - GBP23,398 pa
Hours: 37 per week
Contract: Permanent

Job Duties:

An opportunity has arisen for a Children's Information and Advice Officer Post - Children's Services, in our Multi-Agency Safeguarding Team - based in Stevenage

The MASH brings together Police, Probation, Safeguarding Nurses and Children's Services staff, working together as a team, to share information and decision making about the best way to safeguard and meet the needs of vulnerable children in Hertfordshire. The Hertfordshire MASH will deal with contacts and referrals sent by members of the public and professionals to Children's Services for a safeguarding response. Where the MASH team considers that the child's welfare will be better met by early help services, they will ensure referrals get to the most appropriate teams and will inform professional referrers the outcome of their request for a safeguarding assessment. The main advantages of a MASH, is that by having key agencies working together, the time taken in gathering information from other agencies, is reduced. Reports that appear to indicate high risk to children will require a response to information requests within 4 hours, medium risk within 24 hours and low risk contacts will be passed to the Early Help desk within 72 hours.

The primary areas of responsibility are to be the key point of contact for all concerns raised from various sources and to accurately record key elements of concerns raised. To identify needs, with management direction and support, to assess threshold of risk and understanding of the different tiers of service provision. To make full use of a range of computerised systems, gather and accurately record information and attend regular meetings with the team and professionals.

Although there are no specific qualifications required for these roles previous experience in working with children and families would be beneficial.

For an informal discussion about the role please contact Claire Fitzpatrick on

Closing Date: 27.09.2017
Interview Date: Week Commencing 02.10.2017

For an informal discussion and more information please contact: Claire Fitzpatrick on

Additional Information

Safeguarding children and adults is of utmost importance to Hertfordshire County Council. The Council requires employees to abide by legislation and best practice to enable Hertfordshire to achieve this. This role has been identified as requiring a Disclosure & Barring Service (DBS) check. For more information click here

Application Information

To apply: Please follow the 'Apply for Job' button at the bottom of the screen.

As part of the application you will be prompted to provide a supporting statement which is your opportunity to evidence how your skills, knowledge and experience match what we are looking for based on the PERSON SPECIFICATION area of the attached Job Outline. If you do not supply a supporting statement, your application may be rejected.

For Candidate Guidance on How to Apply: Click Here

PLEASE NOTE: All questions marked with a * are mandatory question and must be answered - you will not be able to submit your application until all mandatory questions have been answered .

English Fluency:
Please Note:
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.