Operations Manager - Benefits and Housing Needs
Operations Manager (Benefits and Housing Needs)PO6 - GBP46,377 - GBP47,292Work Hours: 36 Hours per WeekHackney is London's most diverse and dynamic borough. Stretching from the edge of the City, to the Queen Elizabeth Olympic Park, it is an area of rapid economic growth, particularly in the tech, media, fashion and other creative industries. Hackney has more green space than any other inner London borough, some of the capital's best schools, and first class transport connections, which combined with excellent local public services and a thriving arts, cultural and retail sector, are fast making it one of London's most popular areas to live, work and visit. Our challenge is to make sure that our borough's economic growth provides benefits for everyone who lives here, and to create opportunities that will transform the lives of local people.We know that staff are key to our success and we are seeking people with ambition, creativity and commitment to our values to help us achieve the best for the people of Hackney.Our Benefits and Housing Needs Service has responsibility for homelessness prevention and assessment, the provision of temporary accommodation, the procurement/acquisition/supply of property, the Council's housing waiting list, lettings and the provision of housing advice and options; the assessment of Housing Benefit and Council Tax Reduction to those on low incomes to assist them to pay their rent and Council Tax; discretionary awards. The two Services have been merged to enable us to respond to national policy and local needs and address the challenges of the Government's housing and planning and welfare reform and work agenda. This innovative approach is helping us provide a more joined up service and more focussed support for those in Hackney that are affected by these changes.We are currently recruiting an experienced Operations Manager to lead and manage our Housing Supply Service. The Housing Supply area is responsible for the procurement and contract management of temporary accommodation for homeless households. The Council has recently tendered for new providers under a Dynamic Purchasing System and this role is responsible for leading on the evaluation and scoring of new tenders and bringing them on to the framework. Part of the role is managing a team who are responsible for visiting and inspecting properties. The team is also responsible for finding innovative accommodation solutions for households at risk of homelessness. This will include Peer Landlord and Housing First Schemes. A large part of this role is contract management and establishing and maintaining good relationships with landlords. You will be the face of Hackney Priority Homes, the Council's social lettings agency and you will lead on its development to source new properties, both in and out the borough. You will also exercise effective control over budgets, quality and performance.We are looking for those with significant knowledge and experience managing within a housing supply environment. The new manager will possess strong negotiating skills and knowledge of relevant legislation which must include a working understanding of The Housing Health and Safety Rating System. You will need to be confident and passionate about outstanding customer service and making sure delivery standards are achieved providing critical support for local people.You will possess good political awareness skills and be articulate, organised and resilient. The ability to multi-task and be a strategic thinker is imperative.Strong contract management experience is essential encompassing a strong and professional attitude delivering creative and innovative solutions.At Hackney, we go that extra mile for our people; we offer a work environment which is stimulating, fast moving and supportive, giving you the chance to use your skills and develop new ones within a high profile organisation. If you share our values and are ready to be part of our exciting journey please visit our website via the button below to apply.Please include a supporting statement, addressing how your skills, knowledge and experience would enable you to meet all aspects of the post, as indicated in the job description and person specification.Closing date: 26 July 2017We are passionate about equal opportunities and welcome a broad diversity of talent to apply.