Policy Officer (Strategy)
INTERVIEWS WILL BE HELD ON 11TH AUGUST 2017
To facilitate the delivery of an efficient and effective service within the Housing Strategy Team.
KEY TASKS AND RESPONSIBILITIES
To undertake individual role in line with the Council's Strategic Priorities and in compliance with the Council's corporate policies and procedures.
To undertake any other reasonably required duties as instructed by Management or someone acting on their behalf, in addition to the role specific tasks & responsibilities detailed below.
Role Specific Tasks & Responsibilities
To deliver all functions in line with agreed service standards, performance indicators and targets and to implement corrective measures as instructed.
To assist with the implementation and delivery of the Local Housing Strategy and associated fields of study including: Housing Supply and Placemaking, Independent Living and Specialist Provision and Rural Housing.
To assist with, and contribute to internal and external quantitative and qualitative research projects in order to inform the development of strategies, policies and procedures which fall within the remit of the post holder.
To prepare high quality written work, including Cabinet papers, and briefings for the Corporate Management Team, in a format appropriate to the target audience.
To undertake all relevant training to ensure continual professional development.
To contribute to the Housing Service continual improvement agenda by assisting in the identification and implementation of measures, policies and procedures, which are innovative, offer value for money and are recognised as examples of good practice.
To resolve delays, customer complaints and services requests timeously to minimise the impact on service delivery, performance and customer satisfaction.
To facilitate effective consultation exercises as instructed.
To develop and maintain strong networks and partnerships, in order to enhance service delivery through collaborative working.
To assist the Team Manager to promote and market the work of the Housing Service throughout the Council and to external agencies and bodies.
To facilitate and administer meetings as instructed.
ESSENTIAL / DESIRABLE CRITERIA
Education and Qualifications
HND or equivalent in relevant discipline or relevant experience
Degree level qualification in a relevant discipline
Experience of liaising with internal / external partners
Recent graduates will also be considered for this post
Experience of working within a housing, development, strategic planning, private sector housing or customer service background
ICT literate with knowledge of Microsoft Office
Knowledge of housing legislation and good practice
Pre/Post-Interview Check (if appropriate)
Skills and Abilities
Communication skills with the ability to target writing to appropriate audence, attention to detail and ability to proof read own work
Organised with the ability to apply initiative to tasks
Flexible, adaptable and able to work under pressure to meet deadlines
Enthusiastic, motivated and ability to work sucessfully as part of a team
Ability to travel throughout North Ayrshire
Ability to work occasional evening and weekends
Pre/Post-Interview Check (if appropriate)
Staff Values & Behaviours
North Ayrshire Council uses behavioural based approach throughout the recruitment process. Our staff values of Focus, Passion & Inspiration will be explored for this vacancy.
Further information on how to complete behaviour based application form questions is available on the Council's website.
We put our customers first
We understand the bigger picture
Provide excellent customer services
Meet and where possible exceed the expectations of internal and external customers.
Understand the performance levels and standards required within our own role and strive to achieve and where possible exceed these.
Know how the work we do fits into the overall performance of the Council.
We take pride in the jobs we do
We are ambitious for our community
Take ownership of our own actions and performance.
Reflect on the work we do and consider how it could be improved.
Have a positive impact on the lives of our customers and their communities.
Push the boundaries to help our customers and communities realise their potential.
We all look for better ways to deliver our services
We achieve the best results together
Find new ways to deliver improvements, efficiencies and value for money.
Embrace change with enthusiasm and creative ideas.
Work together and creatively produce the best outcomes for our customers and communities.
Plan all activities with the end goal in mind.
For your information if this post requires references you will be notified of further details if you are successful in gaining an interview. Not providing relevant references when requested may delay the outcome of the interview process