Area Housing Officer (MOR02278)

The Moray Council
United Kingdom
23 Jun 2017
21 Jul 2017
Job Type
Job Description
The Area Housing Officer (AHO) will be responsible for the front-line delivery of the Council's housing services
To deliver front-line housing services in a caring; professional manner, and meet the agreed targets/service standards in relation to rent arrears; tenancy management; gas safety; improving neighbourhoods and maintaining good standards of customer care.
To profile tenants who are in arrears or at risk of rent arrears and to update records/ actions to reduce the impact both in terms of the Housing Revenue Account and for individual tenants.
To keep accurate and clear records of customer contact and ensure this information is shared with colleagues & managers as appropriate and updated on the Councils' ICT systems timeously.
To be responsible for their own performance both individually, and as part of a team and be required to take steps to improve particular areas of performance.
To deliver quality tenancy management for Council houses; garages and garage sites.
Promote safe working practices within the housing service.
The Individual
Extensive experience of working in a housing environment.HNC/SVQ3 in a relevant Housing disciplineKnowledge of housing legislation and housing management good practice.Part qualification in housing management or evidence of advanced study, alternatively, completion of a relevant structured training course or programme in housing management.Strong customer care focus and skillsA genuine willingness to help peopleFlexibilityAbility to work under pressureSelf-confident and self-motivatedYou will be expected to travel efficiently and effectively between various work locations within Moray to meet the operational requirements of the Service. Due to the rural nature of Moray this is normally undertaken by use of a car.Good working knowledge and experience of Microsoft Office packagesAbility to work with a minimum of supervisionPrioritise tasks and work collaboratively with colleaguesAbility to establish and maintain effective working relationships with all Council services and partner agenciesAbility to deal calmly with confrontational or highly emotional and difficult situationsAppreciation, acceptance of and commitment to the importance of confidentialityAbility to communicate effectively, both orally and in writingGood team working skillsAbility to operate in a challenging work environmentFlexibility to meet the needs and demands of the serviceAbility to work in an open plan/shared officeAbility to work in different offices subject to the needs of the service
Closing Date: 23 June 2017
Starting Salary: GBP24,882 - GBP28,011 (placing depending on experience & qualifications)GBP13.20 - GBP14.86 per hour17.75 Hours per week
Proposed interview date: 11 July 2017
Further information from: Gus Dobney, Area Housing ManagerTel:

See also:
MOR02278 Area Housing Officer.doc