This is an exciting senior management opportunity to lead and personally champion the ongoing development of customer services in Norfolk County Council and implementation of the customer services strategy. It also entails ensuring the efficiency of the County Council’s operational customer contact channels.
We pride ourselves on delivering services built around our customers that are quick and easy to access. We're committed to actively managing our contact channels to help make self serve the first choice for more customers. It is important to us that all our customer contact channels run as efficiently and cost effectively as possible.
With a major programme of service transformations underway, this post plays a critical role in ensuring that customer focus, customer insight and customer channels are understood and utilised to the full to gain maximum efficiencies and improve customer service wherever possible.
To be successful in this post you will need to demonstrate significant experience in customer service strategy development and delivery. You'll be experienced in building, maintaining and managing strong relationships internally and externally to drive consistent improvement and enhanced performance. You will have the personal qualities necessary to enthuse and inspire people about the importance of excellent customer service.
You will also need to demonstrate strong performance focus, excellent communication and people leadership skills with evidence that tells us you are an effective manager of teams and budgets.
This is a maternity cover post but we would also be willing to consider applications from people with the right level of experience and skills looking for a secondment in a high performing authority.
For further details and how to apply:
Online: www.norfolkccjobs.com
Telephone: 01603 222212
Email: hrdirect@norfolk.gov.uk
Please quote job reference: CRG12/956
Closing date: 3 October 2012
Interview date: 12 October 2012